Terms and Conditions (GTC) "Brückenhaus", Glückstadt
1.1 These terms and conditions apply to contracts for the rental of rooms for accommodation, as well as all other services of the "Brückenhaus" provided to the guest. They may be replaced by conditions negotiated on a case-by-case basis. These terms and conditions are visible to every guest in the house and on the website of the house.
1.2. The subletting or re-letting of the provided rooms and their use for purposes other than accommodation require the prior written consent of the house.
1.3. Terms and conditions of the guest apply only if previously agreed.
2. Contract conclusion
2.1. The accommodation contract is concluded when the provision of a room by the guest has been reserved by phone, e-mail, Internet or fax and confirmed by us. Confirmation by the "Brückenhaus" can also be made by phone, e-mail, fax or on request also on the letter way. An accommodation contract has also been concluded by conclusive behavior, especially if a room is ordered and provided and for reasons of time an explicit commitment is not possible.
2.2. Contractual partners are the "Brückenhaus", represented by Ms. Diedrichsen, and the guest. If an orderer acts on behalf of or for guests registered by him, he is responsible for the liabilities and all obligations arising from the acceptance contract.
3. Services, prices and payments
3.1. The "Brückenhaus" is obliged to keep the rooms booked by the guest or customer available and to render the agreed services. Reservations of parking spaces for bicycles and motorcycles in the yard are available to the guest only in the case of prior approval by the house and only limited over the agreed time.
3.2. The full amount of the bill is payable in cash or debit card before departure. Checks will not be accepted. In case of an earlier departure (for whatever reason) the entire amount remains due.
3.3. Only with permanent guests and regulars accounting is possible. Invoices of the "Brückenhaus" without a due date are payable within one week after date of invoice without deductions. In the event of late payment, the "Brückenhaus" is entitled to charge interest at the rate of 5% above the respective key interest rate (main refinancing rate) of the European Central Bank.
3.4. The agreed prices include the respective statutory value added tax. If the period between conclusion of the contract and performance of the contract exceeds 4 months and the price charged by the "bridge house" for such services generally increases, the latter may raise the contractually agreed price appropriately, but not by more than 10%.
3.5. Prices may also be changed by the "Bridge House" if the customer subsequently wishes to make changes to the number of booked rooms, the hotel's service or the length of stay of the guests and the property agrees.
3.6. The "Brückenhaus" is entitled to demand a reasonable advance payment or security deposit upon conclusion of the contract or thereafter. The amount of the advance payment and the payment dates are agreed in writing.
4. Cancellation of the customer (cancellation, cancellation)
4.1. A resignation of the guest from the contract concluded with the "Brückenhaus" requires the written consent of the "Brückenhaus". If this is not the case, the agreed price from the contract is payable even if the guest does not make use of contractual services. This does not apply in cases of delay in performance of the hotel / holiday room or an impossibility of service provision for which it is responsible.
4.2. Insofar as an appointment to withdraw from the contract has been agreed in writing between the "Brückenhaus" and the guest, the guest may by then withdraw from the contract without triggering any payment or damage claims of the "Brückenhaus". The right of withdrawal of the guest expires if he does not exercise his right to rescind in writing to the "Brückenhaus" by the agreed date, unless there is a case of default of performance of the "Brückenhaus" or an impossibility of rendering the service.
4.3. For rooms not used by the guest, the "Brückenhaus" has to take into account the income from other rental of the rooms as well as the saved expenses.
4.4. The guest is free to prove that no damage has been caused or that the damage incurred by the "Brückenhaus" is lower than the required lump sum.
4.5. cancellation fees
14th and 8th day before the arrival day: 20%
7th and 3rd days before the arrival day: 50%
within 48 hours before the reserved booking: 80%
No-show or early departure: 100%
of the total invoice amount.
5. Resignation of the hotel
5.1. If a right of withdrawal of the guest within a certain period was agreed in writing, the "bridge house" in turn for their part entitled to withdraw from the contract, if requests from other guests for the contractually booked rooms and the customer on request of the "bridge house" on his right not to resign.
5.2. If an agreed advance payment is not made even after expiry of a reasonable period of grace set by the "Brückenhaus" with a threat of refusal, the "Brückenhaus" is also entitled to withdraw from the contract.
5.3. Furthermore, the "Brückenhaus" is entitled to withdraw from the contract for a materially justified reason, for example, if force majeure or other circumstances for which the house is not responsible render the fulfillment of the contract impossible; Rooms misleading or misrepresenting material facts, e.g. in the person of the guest or the purpose to be booked; the "Brückenhaus" has justified cause to believe that the use of the service can jeopardize the smooth running of the business, the security or the reputation of the house in public, without this being attributable to the domain or organization of the "Brückenhaus"; A violation of the above scope of paragraph 2 is present.
5.4. The "Brückenhaus" must notify the customer of the exercise of the right of withdrawal without delay.
5.5. In the case of justified resignation of the "Brückenhaus" no claim of the customer for damages arises.
6. Room preparation, handover and return
6.1. The guest acquires, unless otherwise agreed, no claim to the provision of certain rooms.
6.2. Check in: The rooms can be occupied between 15 and 18 o'clock. Other arrival times have to be discussed with the "Brückenhaus". In the case of an earlier arrival, the luggage can usually be stored. If the room is already ready to move in, it can be occupied earlier.
The "Brückenhaus" is entitled, in the sense of minimizing damage, to release the room from 8 pm and in the following days for further reservations. Arrival and departure are at the reservation as a day, so it counts the number of nights.
6.3. Check out: On the agreed departure day, the rooms of the "Brückenhaus" must be vacated no later than 11:00 am. Luggage may be stored free of charge. Thereafter, the "Brückenhaus" may charge 50% of the full price for the additional use of the room until 2 pm, from 2 pm 100%. The guest is free to prove to the "bridge house" that this no or a much lower damage has occurred.
7.1. The guest or contractor is liable to the "Brückenhaus" for damages caused by him or his guests.
7.2. The "Brückenhaus" is not liable to the guest or the contractual partner if the provision of services is rendered impossible due to force majeure. The "Brückenhaus" endeavors in these cases to procure equivalent services elsewhere.
7.3. It is the guest's responsibility to insure brought objects against theft, damage or destruction. A liability of the "bridge house" in their loss, theft, damage or destruction is excluded.
7.4. Should faults or defects in the services of the "Brückenhaus" occur, the "Brückenhaus" will make every effort to remedy this with knowledge or immediate notification by the customer The liability claims expire if the customer does not notify immediately after gaining knowledge of loss, destruction or damage to the "Bridge House".
7.5. As far as the guest makes use of the accommodation of bicycles and motorcycles in the courtyard of the "bridge house", this does not constitute a custody agreement. In the event of loss or damage to bicycles or motorcycles parked or shunted on the property and their contents, the "Brückenhaus" is not liable, except in cases of intent or gross negligence.
7.6. Wake-up calls, messages, postal and goods shipments for guests are not part of the performance range of the "Brückenhaus". If these services are taken over by agreement in exceptional cases, they must be executed with the utmost care. Claims for damages, except for gross negligence or intent, are excluded.
8. Final provisions
8.1. Place of fulfillment and payment as well as place of jurisdiction is the seat of the "bridge house": Glückstadt.